§ 1. General Provisions.
These Hair Salon Regulations of DW CREATIVE GROUP (hereinafter referred to as the “Regulations”) define, among other things, the conditions and rules of the Salon’s operation, the use of Salon services by Clients, appointment booking and cancellation methods, and the complaint procedures applicable at the Salon.
The terms used in these Regulations have the following meanings:
Salon – DW CREATIVE GROUP Hair Salon located at Rozbrat Street 34/36, unit 53, owned by DW GROUP LLC, based in Pruszków (05-800), at Raszyńska Street 11, KRS: 0000948917, NIP: 5342647256, phone: +48 883 568 858, email: info@dwcreative.group.
Owner – DW GROUP LLC, based in Pruszków (05-800), at Raszyńska Street 11, KRS: 0000948917, NIP: 5342647256.
Leader – Dariusz Wójcik, chief stylist and specialist at the Salon.
Team – one or several stylists (excluding the Leader) providing Services at the Salon.
Client – any customer of the Salon.
Services – any service offered by the Salon, regardless of its type and duration, including but not limited to: cutting, single-color dyeing, airtouch highlights, pigmentation, color removal, styling, and hairdos.
Package – a selected package of Services featured in the Price List, executed for the price indicated in the Price List.
Price List – the Salon’s service prices, available electronically on the Website and in print form at the Salon.
Minor – a Client who is under 18 at the time of the Service.
Consultation – a free consultation at the Salon or another form indicated by the Leader or Team, during which the Leader or Team assesses the Client’s hair condition, recommends Services, and suggests a plan to achieve the best possible results.
GDPR – the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (General Data Protection Regulation).
IG Profile – the Salon’s Instagram account under the name dwcreativegroup.
FB Profile – the Salon’s Facebook account under the name DW Creative Group.
Store – an online store for hair products and accessories operated by the Owner at https://www.dwshop.pl.
Website – the Salon’s website at https://www.dwcreative.group.
Google Reviews – reviews of the Salon and/or Services posted by Clients on Google Maps.
Voucher – a document (personalized or bearer) issued by the Salon in paper or electronic form, entitling the bearer to Services, valid after prior payment.
Consent – the Client’s consent for hair services provided via an interactive service consent form.
Consultation Consent – the Client’s consent for a Consultation in the Salon, provided via an interactive form.
- Salon – DW CREATIVE GROUP Hair Salon located at Rozbrat Street 34/36, unit 53, owned by DW GROUP LLC, based in Pruszków (05-800), at Raszyńska Street 11, KRS: 0000948917, NIP: 5342647256, phone: +48 883 568 858, email: info@dwcreative.group.
- Owner – DW GROUP LLC, based in Pruszków (05-800), at Raszyńska Street 11, KRS: 0000948917, NIP: 5342647256.
- Leader – Dariusz Wójcik, chief stylist and specialist at the Salon.
- Team – one or several stylists (excluding the Leader) providing Services at the Salon.
- Client – any customer of the Salon.
- Services – any service offered by the Salon, regardless of its type and duration, including but not limited to: cutting, single-color dyeing, airtouch highlights, pigmentation, color removal, styling, and hairdos.
- Package – a selected package of Services featured in the Price List, executed for the price indicated in the Price List.
- Price List – the Salon’s service prices, available electronically on the Website and in print form at the Salon.
- Minor – a Client who is under 18 at the time of the Service.
- Consultation – a free consultation at the Salon or another form indicated by the Leader or Team, during which the Leader or Team assesses the Client’s hair condition, recommends Services, and suggests a plan to achieve the best possible results.
- GDPR – the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (General Data Protection Regulation).
- IG Profile – the Salon’s Instagram account under the name dwcreativegroup.
- FB Profile – the Salon’s Facebook account under the name DW Creative Group.
- Store – an online store for hair products and accessories operated by the Owner at https://www.dwshop.pl.
- Website – the Salon’s website at https://www.dwcreative.group.
- Google Reviews – reviews of the Salon and/or Services posted by Clients on Google Maps.
- Voucher – a document (personalized or bearer) issued by the Salon in paper or electronic form, entitling the bearer to Services, valid after prior payment.
- Consent – the Client’s consent for hair services provided via an interactive service consent form.
- Consultation Consent – the Client’s consent for a Consultation in the Salon, provided via an interactive form.
In cases not described in these Regulations, generally applicable laws apply.
The full range of Services and the Price List is available on the Website and at the Salon.
By scheduling an appointment or, in the absence of an appointment, by agreeing to proceed with a Service, the Client declares that they have read and accept the Regulations. This also applies to the Price List in effect at the Salon.
The Salon is open Monday to Friday from 10:00 AM to 9:00 PM and on Saturday from 10:00 AM to 6:00 PM. Services outside these hours (earlier or later) are possible upon individual agreement with the Owner.
By individual agreement with the Owner (for time and price), the Salon may be booked (e.g., on Saturdays) for services such as wedding or other special occasion styling.
§ 2. Prices
The prices listed in the Price List are not a commercial offer and are subject to change.
The final cost of a Service depends on factors including, but not limited to, the amount of products used, the condition of the hair, whether the Service is performed by the Leader or the Team, their effort, the time required to complete the Service, and any additional treatments aimed at improving the condition of the Client’s hair or scalp.
The work required by the stylist(s) and the amount of products used depend on the individual characteristics and needs of the Client.
At the Client’s request, before beginning a Service, the Leader or Team will estimate the Service price and inform the Client of the total cost.
If, during the Service, the Client wishes to add other Services not previously agreed upon, the Leader or Team will inform the Client of the cost of the additional Service upon request. In such cases, the value of the additional Service will be added to the main Service’s price.
The Leader or Team reserve the right to decline the additional Service, as mentioned above in section 5, if:
• the Client’s hair or scalp condition does not allow for the additional Service,
• the additional Service chosen by the Client is not appropriate for the main Service or could cause undesirable effects,
• the time required for the main Service exhausts the reserved time slot for the Client, and providing the additional Service would create significant disruptions and delays in the Salon’s operations.
In the case of a Package, the Client’s cancellation of any Service within that Package does not reduce the Package price.
The Owner reserves the right to organize temporary promotions for Services at the Salon. Each promotion will be conducted in accordance with the specific promotion terms.
Promotions cannot be combined with other ongoing promotions at the Salon, unless otherwise stated in the promotion’s terms.
If the Leader or Team performs a Service at the Client’s location, the price for such a Service will be set individually with the Client before starting the Service.
§ 3. Service Appointment Booking
Clients can book a Service at the Salon in the following ways:
• in person at the Salon,
• by phone,
• by sending a private message to the Salon via the IG Profile or FB Profile,
• via SMS to the Salon’s phone number indicated in § 1, section 2, item (a) above.
Appointments are scheduled based on the Leader’s or Team’s availability, depending on the Client’s preference for who will perform the Service.
An appointment does not guarantee a reservation for a Service at the Salon. The appointment is only a temporary, preliminary reservation of the Service time at the Salon. The reservation of the Service time at the Salon is contingent upon the Client paying the full deposit for the Service by the specified date and amount indicated by the Salon (Salon reception).
The Salon requires a non-refundable deposit from the Client to reserve the Service time and for performing the Service, regardless of the form of booking made by the Client, with a minimum amount of 500.00 PLN (five hundred Polish zloty). The deposit amount depends on the Service date, the stylist performing the Service, the type of Service, and its duration. The reservation will be made once the Client has paid the deposit in full.
For reservations made by phone, private message, or SMS (as in section 1, items (b), (c), or (d) above), the deposit payment must be made within the time and amount specified by the Salon (Salon reception), no later than 24 hours from the booking time. The deposit should be paid as per § 9, section 1, item (d) of the Regulations – the Salon will send a payment link to the Client (via email or private message through the IG Profile and/or FB Profile). The Salon reserves the right to shorten the payment period for deposit due to high demand. The Client will be informed of the deposit payment deadline when making the appointment. If multiple Clients request the same time slot, the reservation will go to the Client who made the deposit first.
For reservations made in person, the deposit can be paid as per § 9, section 1, items (a) or (d) of the Regulations. If the Client chooses to pay the deposit via the payment option in § 9, section 1, item (d), the rules in section 5 above apply accordingly.
Once the Service is provided, the Client’s deposit will be applied toward the final Service price.
The deposit will be forfeited if:
• the Client does not attend the scheduled appointment,
• the Client cancels the appointment less than 48 hours before the scheduled time, or less than 72 hours for Monday appointments,
• the Client reschedules the appointment twice (regardless of the notice time),
• the Client is 30 minutes or more late to the scheduled appointment.
If the Client reschedules once more than 48 hours in advance (or 72 hours for Monday appointments), the deposit will remain on the Client’s account and will be settled at the next appointment.
When booking an appointment, the Client is required to provide accurate information. Providing false or incorrect information will result in a loss of the appointment.
For Minors, Services must be performed in the presence of a parent, legal guardian, or upon written consent from the parent or guardian. This consent must be submitted to the Salon by the Minor.
If the individuals mentioned above are not present or written consent is not provided, the Owner, Leader, or Team reserve the right to refuse the Service.
One day before the scheduled appointment, the Salon sends the Client an SMS with the date and time of the appointment and calls to confirm. If the Client does not answer the day before, the Salon may attempt to reach the Client on the day of the appointment.
The Salon is not responsible for changes or cancellations of appointments if the Client fails to pay the deposit by the specified deadline.
If the Client pays the deposit after the deadline (as stated in section 5 above) and the original appointment time is lost, the Salon may, at the Client’s choice:
• schedule a different appointment time,
• keep the deposit on the Client’s account for future appointments,
• refund the deposit to the Client (in this case, the refund will be made using the same payment method; the refund will be processed within 7 days after the Client informs the Salon of their decision).
A deposit for reserving a Service time is required for the first and all subsequent appointments.
In the case mentioned in section 5 (final sentence) where the Client has paid the deposit but no appointment is reserved due to high demand, the deposit will not be refunded but will remain on the Client’s account for future appointments.
The deposit paid by the Client can only be used by the Client who paid it and cannot be transferred to another person (an exception is deposits made by legal representatives for a Minor’s Service).
§ 4. Rescheduling and Cancelling Appointments at the Salon
The Client is required to attend their appointment at the Salon as scheduled.
If the Client cannot attend or is running more than 15 minutes late, they are obliged to promptly notify the Salon of these circumstances and either cancel or reschedule the appointment. For cancellations or rescheduling by the Client, § 3, section 1, and § 3, section 8 of the Regulations apply accordingly.
If the Client is late, the Leader or assigned stylist will wait up to 15 minutes from the scheduled start time. Should the Client’s delay exceed this 15-minute period but the Client still arrives at the Salon, the Leader or assigned stylist has the right to refuse to perform all or part of the Service. The last sentence of section 2 above applies accordingly.
The Salon reserves the right to refuse to book an appointment for the Client (for example, if the Client habitually fails to show up for scheduled appointments).
§ 5. Rescheduling of Service by the Salon, Stylist Unavailability
In situations beyond the Salon’s control, such as illness of the Leader or Team members, or unforeseen events (e.g., an accident) that prevent the Service from being fully or partially performed by the Leader or Team, the Salon will promptly inform the Client of the situation.
In the above situation, the Client may choose to book an appointment with another stylist or reschedule with the original stylist at a later date.
§ 6. Service Execution, Consultation, and Pre/Post-Treatment Recommendations
Services are performed personally by the Leader or Team.
A Client who is uncertain about their hair condition or unsure about the Service they need should schedule a free Consultation at the Salon before making an appointment. The Consultation aims to identify the best Services for the Client’s hair condition and scalp, enabling the Leader or Team to plan their work to achieve the best results.
Before beginning the Service or during the Consultation, the Leader or Team will gather a health history from the Client.
The Client must consent to the Service before it begins. Consent is provided by the Client through an interactive form. Information provided in this form is stored in the Salon’s internal system and available in the Client’s account. A sample Consent form is included as Appendix 1 of these Regulations. Providing this Consent is necessary for the Service to proceed.
The Client must also provide Consent for the Consultation. Consultation Consent is provided via an interactive form, and information from this form is stored in the Salon’s internal system, available on the Client’s account. A sample Consultation Consent form is included as Appendix 2 of these Regulations. Providing this Consent is necessary for the Consultation.
Before starting the Service or during the Consultation, the Client must inform the Leader or Team of any health conditions (e.g., illnesses, allergies, inflammations, sensitivities to certain products) that are essential for the correct performance of the Service or for selecting the appropriate Service. This information is recorded by the Leader and/or Team in the Consent form in the “Additional Notes” section.
If the Client indicates a tendency toward allergies or sensitivity to certain products, the Leader and/or Team will perform an allergy test before the Service or during the Consultation. The Client may, at their own risk, waive this allergy test. In such cases, this waiver will be noted in the Consent or Consultation Consent form in the “Additional Notes” section. Allergy tests may not be necessary for regular Clients of the Salon if the product intended for use in the treatment has been previously applied.
If, during the Consultation, the Leader or Team determines that certain preparatory treatments are required to achieve the desired outcome (e.g., for bleaching), they will provide pre-treatment recommendations, which the Client is required to follow. If the Client does not follow these recommendations and their hair condition prevents the Service, the Leader or Team have the right to refuse the Service.
The Salon, Leader, and/or Team are not liable for:
• lack of information provided by the Client as per section 6 above,
• information provided by the Client as per section 6 that is false, incomplete, or incorrect,
• the Client’s refusal or waiver of an allergy test,
• the Client’s decision to skip the Consultation,
• the Client’s failure to follow pre-treatment and post-treatment recommendations.
The Salon, Leader, and/or Team are not liable for any adverse effects resulting from the circumstances outlined in this section.
The Client’s Consent to the Service is equivalent to a declaration that they have no health, medical, or personal contraindications, thereby releasing the Salon and Owner from liability to the Client.
In case of allergic reactions or sensitivities, the Client is advised to contact a primary care physician, allergist, or dermatologist promptly.
The durability of care and coloring treatments depends on the Client’s overall hair condition. Before starting the Service, the Leader or Team will inform the Client about the hair’s condition. The Salon, Owner, Leader, and Team are not responsible for the durability and retention of hair treatments or color since these are influenced by external factors beyond their control (e.g., hair condition, the Client’s hormonal condition, individual predispositions). Only proper care and adherence to the Leader’s or Team’s recommendations can ensure the best results after the Service.
If the Client books a Service without prior Consultation as per section 2 above, and the Leader or Team determine that the Client’s hair condition prevents the Service from proceeding as booked, the Leader or Team reserve the right to refuse the Service.
The Client is required to follow the post-treatment recommendations provided by the Leader or Team during or immediately after the Service. The Salon, Owner, Leader, or Team are not responsible for any negative outcomes from the Client’s failure to follow post-treatment recommendations or actions contrary to these recommendations. While providing Consent, the Client may request that the Salon send these post-treatment recommendations to an email address of their choice.
The Leader or Team may suggest that the Client purchase hair care products and accessories that, when used according to their instructions, can help maintain the results, improve scalp condition, or enhance hair health. However, the Client is under no obligation to purchase these items. The full range of hair care products and accessories is available in the Store.
After the Service is completed, the Client is not entitled to withdraw from the Agreement.
§ 7. Hair Extensions
For hair extension Services, a prior Consultation with the Leader or Team is necessary to assess the Client’s hair and scalp condition to determine if the hair extension procedure can be performed and to identify the best method for the Client. This Consultation is free of charge.
For hair extensions (regardless of the method chosen by the Client and Salon), the Salon requires a deposit for purchasing the hair extensions, as individually agreed with the Client. The deposit may be paid in the following ways:
• Cash at the Salon on the day of booking,
• Debit or credit card, or BLIK at the Salon on the day of booking,
• Bank transfer to the Salon’s account: 57 1600 1462 1804 0917 5000 0001,
• PayPal to the email address: d.wojcik92@gmail.com,
• Online payment link via Przelewy24.
The Salon will only place the order for hair extensions once the deposit has been received.
When the Service is performed, the deposit is applied toward the Service price; if the Service is not performed, the deposit is non-refundable.
Due to the duration of the hair extension Service and the need for preparation, the Client may cancel the appointment no later than 48 hours before the scheduled time, as stipulated in section 3 above.
§ 8. Service Performed at the Client’s Location and Expedited Services
The Salon can provide the following Services directly at the Client’s location or other specified location:
• Hairstyling,
• Haircut,
• Haircut and styling.
To order a Service with travel, the Client must contact the Owner. Through individual arrangements, the Owner and Client will agree on the date, time, location, and personnel performing the Service, with the requirement that a Service with travel must be provided for at least five (5) people.
With reference to § 2, section 10 above, the Client covers the costs of the Owner or Team’s travel to and from the location where the Service will be performed.
The Client may request the Leader to perform a Service on an expedited basis, i.e., outside the set schedule or on the Leader’s day off. In such cases, the Client will be charged double the rate listed in the Price List.
§ 9. Payments
Payments for Services can be made in the following ways:
• Cash at the Salon on the day of the Service,
• Debit or credit card, or BLIK at the Salon on the day of the Service or at booking,
• Bank transfer to the Salon’s account: 57 1600 1462 1804 0917 5000 0001 on the day of the Service,
• Online payment via Przelewy24.
As per section 1, item (a) above, the Salon accepts payments in the following currencies: Polish zloty (PLN), euro (EUR), or U.S. dollars (USD). When paying in EUR or USD, the Service price is calculated according to the current exchange rate to PLN as published by the National Bank of Poland, rounded up to the nearest zloty.
At the Client’s request, the Owner will issue a VAT invoice for the completed Service. The Client must inform the Owner that they would like a VAT invoice before the issuance of a fiscal receipt.
In special cases, upon prior personal arrangements between the Client and the Owner, it is possible to individually agree on the payment method and terms for the Service, other than those indicated in section 1 above.
§ 10. Voucher Purchase and Use
A Voucher for Services offered by the Salon may be purchased as per § 3, section 1 above, or via the Website. The minimum Voucher value is 500.00 PLN (five hundred Polish zloty). After agreeing on the amount with the Salon, the Client must pay the specified amount using the method indicated by the Salon. Upon receiving the payment, the Salon will issue a Voucher for the corresponding amount.
The Voucher may be issued in paper or electronic form. For a paper Voucher:
• The Client must collect it in person or through an authorized person.
• Alternatively, the Salon can mail the Voucher to an address provided by the Client via Polish Post or courier, with an additional fee covering delivery costs.
For an electronic Voucher, it will be emailed to the address provided by the Client.
The Voucher may be transferred to another person (e.g., as a gift).
To use the Voucher, the Client must book an appointment according to § 3, sections 1–4 above. When scheduling, the Client must inform the Salon that they intend to use the Voucher.
If the Client selects a Service with a value exceeding the Voucher’s value, the Client must pay the difference directly after the Service.
If the selected Service costs less than the Voucher amount, the Salon will not refund the difference. However, the Client can apply the remaining balance toward their next visit.
For the Voucher, § 3, section 8 of the Regulations applies, meaning that under the circumstances described in this section, a fee of 500.00 PLN (five hundred zloty) will be deducted from the Voucher.
A Voucher cannot be purchased using another Voucher.
§ 11. Rules of Conduct at the Salon. Video Monitoring
The Salon strictly prohibits smoking, alcohol consumption, and the use of intoxicants on its premises.
Solicitation, sales activities, loud and disrespectful behavior—including the use of commonly recognized offensive language—and the use of the Salon’s devices or products without the Owner’s or Team’s permission are not allowed on the premises.
Recording the performance of Services or the Salon’s interior by audio-visual devices is permitted only with the prior consent of the Owner or Team.
Clients should allocate sufficient time for their Service, as the duration may vary depending on the type of Service and the Client’s hair condition, potentially lasting up to approximately 10 hours. The Client agrees not to rush the Leader or Team during the Service.
Video monitoring is installed on the Salon’s premises, with monitored areas appropriately marked.
§ 12. Recording and Use of Client’s Image by the Salon
With the Client’s prior verbal consent, the Owner or Leader may record the performance of Services by the Leader or Team, as well as the Client’s hair condition before and after the Service.
In such cases, the Client consents to the Owner or Leader using and distributing their image with unlimited time and territorial rights in the following ways:
• by reproducing and recording it through audiovisual, digital, print, and other methods,
• by saving and storing it on computers and other electronic devices (e.g., smartphones),
• by sharing and distributing it in such a way that anyone may access it at their chosen place and time, particularly via the Internet and by publishing it on the Website, IG Profile, and FB Profile,
• by using it for advertising and promotional purposes for the Salon, Owner, and Leader,
• by combining it with other images, slogans, text, graphics, the Salon logo, the Owner’s logo and brand, and the Leader’s name.
The Owner or Leader is authorized, but not obliged, to distribute the Client’s image.
If the Client’s image is distributed as outlined in sections 1 and 2 above, the Client is not entitled to any compensation. Likewise, if the image is not distributed, the Client has no right to seek damages.
If the Owner or Leader needs to use the Client’s image in any way not specified in section 2 above, they will ask the Client for consent to use the image in that additional manner. The terms of such consent will be agreed upon individually.
§ 13. Complaints Procedure
The Client has the right to file a complaint regarding the Service provided, either in full or in part.
Complaints must be submitted within seven (7) days from the date of Service, in one of the following ways:
• In person at the Salon,
• In writing,
• By email to: info@dwcreative.group
Written complaints can be sent to the Salon’s address at ul. Rozbrat 34/36 lokal 53, 00-429 Warsaw, by mail or courier. The date of the postmark or courier dispatch date determines the compliance with the deadline.
The Owner reserves the right to assess the Client’s hair condition following the Service to evaluate the complaint. The Owner will inform the Client of the need to check their hair condition via phone, SMS, or private message on the Client’s social media profile if their username is known to the Owner (e.g., due to previous correspondence with the Client).
The Owner will address the complaint within seven (7) days of receiving it. However, if the complaint evaluation requires assessing the Client’s hair condition as stated in section 4 above, the response time is extended from the moment the Client is informed of the need for assessment until the Client appears at the Salon for the check.
If the complaint is resolved in favor of the Client, the Owner may, at their discretion:
• Repeat the Service through the Leader or Team at no additional cost to the Client,
• Offer hair care products and cosmetics,
• Provide pigmentation correction through the Leader or Team.
The Owner, Leader, or Team will not reimburse costs for services performed at another salon or by the Client, nor will they provide discounts on the amount already paid for the Service.
§ 14. Personal Data Processing. GDPR Information Clause
By booking a Service and accepting these Regulations, the Client consents to the processing of their personal data by the Owner.
By booking a Service and accepting these Regulations, the Client consents to receiving marketing and promotional information regarding the Salon and/or the Owner via the phone number provided at the time of booking, particularly information on Salon promotions.
By booking a Service and accepting these Regulations, the Client consents to receiving SMS reminders about their appointment date and time.
In accordance with Article 13 of the GDPR, the Owner informs that:
• The personal data controller is DW GROUP Sp. z o.o., with its registered office at Pruszków (05-800), ul. Raszyńska 11, KRS: 0000948917, NIP: 5342647256, phone: +48 883 568 858, email: info@dwcreative.group (hereinafter referred to as the “Administrator”),
• The personal data provided by the Client (hereinafter referred to as “Personal Data”) will be processed with full respect for the individual’s rights and freedoms, under Article 6(1)(a-c) and (f) of the GDPR, based on the Client’s consent and the legitimate interest of the Administrator, for the purposes of:
• Booking the Client for the Service, notifying (reminding) the Client of the Service date,
• Performing the Service,
• Marketing and promotional activities by the Administrator,
• Addressing complaints,
• Publishing materials containing the Client’s image,
• Processing materials containing the Client’s image,
• Enforcing claims through court proceedings,
• Ensuring the security of employees, associates, Clients, and property at the Salon (video monitoring),
• Providing Personal Data is voluntary but necessary for the correct performance of the Service. Refusal to provide personal data will prevent the booking and performance of the Service,
• Personal Data will be processed by the Administrator for five (5) years due to tax and accounting obligations,
• The Administrator will not share Personal Data with other entities unless required by law or justified by the Administrator’s interest (e.g., accounting firms),
• The Personal Data entrusted to the Administrator will not be subject to automated processing or profiling,
• Each Client has the right to access their Personal Data and request its rectification, correction, restriction, transfer, or objection to processing. Such requests should be sent to the Administrator’s address as indicated above in (a). The Administrator will process the Client’s request within thirty (30) days from the date of receipt,
• The Client has the right to withdraw consent to the processing of Personal Data at any time, without affecting the legality of processing before withdrawal,
• The Client has the right to file a complaint with the supervisory authority, specifically the President of the Personal Data Protection Office,
• The Client’s Personal Data will not be transferred outside the European Union or to international organizations; however, materials containing the Client’s image, as mentioned in § 11 of these Regulations, may be published on Instagram and Facebook,
• Contact with the Administrator is possible via the details provided in section (a) above.
§ 15. Salon Reviews
The Salon’s Website does not allow Clients to leave reviews about the Salon and/or Services.
Clients may leave a review about the Salon and/or Services on the Salon’s social media, specifically the IG Profile and/or FB Profile, as well as through Google Reviews. However, each Client should formulate their review truthfully, in compliance with the applicable law and the regulations of the platform used for the review.
The Client is not obliged to leave a review of the Salon and/or Services.
The Salon does not influence Client reviews but may interact with reviews on the platforms where they are posted to clarify any doubts.
The Owner, Salon, Leader, and Team do not edit reviews of the Salon and/or Services.
The Salon and Owner are not responsible for the content of reviews published by Clients, including but not limited to reviews that infringe upon the rights of third parties.
The Salon and Owner reserve the right to verify whether a review was posted by a genuine Client of the Salon.
§ 16. Additional Provisions
The Owner, Leader, or Team are not responsible for personal items left by Clients at the Salon.
The Owner, Leader, or Team are not liable for any damage incurred during the Service, such as staining the Client’s clothing with dye or water spills while washing hair. Before performing the Service, the Leader or Team secure each Client’s clothing from potential soiling (with towels and protective covers).
The Salon requests advance notification of any mobility issues the Client may have to ensure assistance with accessing the Salon and to provide comfortable conditions for the Service.
These Regulations are effective as of October 18, 2024, and replace all previous versions.
The Regulations may be modified and updated. The current version is available in electronic form on the Website and in paper form at the Salon.
In case of discrepancies between the Polish version of these Regulations and any other language version, the Polish version shall prevail.
The appendices to these Regulations are an integral part of it:
• Appendix 1 – Price List,